Please look over your order as soon as you receive it. If you are not pleased with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: Refund/Exchange Policy:Time Period: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.
Guarantee Range:1. Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales2. The hair must be in its original bundle and not be untied at the top3. The hair must be in its original packaging.NOTICE: CUSTOM-MADE ORDERS CANNOT BE EXCHANGED OR RETURNEDPlease do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.